Product issue

What are the effects of red light therapy?

Studies have shown that red light therapy has effects such as improving skin health, improving cell health, reducing inflammation, and alleviating pain.

How long does it take to see the effect of red light therapy?

The effect varies from person to person. Some people feel the effect immediately after the first use, while others notice an improvement in their health status only after two weeks.

How long is the warranty period?

Warranty period is 1 year.

Does the product have relevant qualifications?

The products we produce all meet the relevant qualification requirements. Relevant certificates can be viewed on the homepage of the store.

Can it be customized in small batches?

Small batch customization is supported.

Are red light therapy panels available for the whole body?

It can be used all over the body. If you feel that your skin also needs maintenance, you don't have to bother applying various skincare products. Taking a photo with red light therapy panels can also make your skin look refreshed, easy and effortless.

Are there any side effects?

It has no adverse effects on the skin.

How often do you use photonic facial masks?

It can be used every day. For those with sensitive skin, the initial use time is 10-15 minutes, and gradually increase the use time. For details, please refer to the product manual.

Transportation and ordering

How long does transportation take?

Use collapsible tabs for more detailed information that will help customers make a purchasing decision.

Ex: Shipping and return policies, size guides, and other common questions.

How much is the shipping fee?

Our transportation policy is designed to be concise and customer friendly, serving customers in multiple regions around the world. We offer free shipping to certain countries and regions based on the order amount, while other regions use fixed shipping regardless of the order amount. Here are two tables that provide detailed information on shipping costs: one is for countries where shipping costs depend on the order amount, and the other lists the unified shipping costs for other countries and regions.

Please refer to our transportation policy for specific fees.

How can I track my order?

After the package is shipped, we will send the tracking number to your email. You can use this number to track your package.

Do I need to pay customs?

In most cases, you will not be charged any customs fees. In most cases, we will try our best to ensure that there are no customs duties or charges upon arrival. But sometimes customs fees are beyond our control and depend on the local government.

Return or Exchange

What is your return policy?

If you need to initiate a return or exchange, please contact our backend customer service and provide your order number, reason for return, and a photo of the product you wish to return. We will guide you step by step through the return process. All declaration forms must undergo evaluation by Zerelux.

Please note

For safety and hygiene reasons, Zerelux currently does not provide free return and exchange services, except for product quality issues. For returns not related to product quality, we will charge a restocking fee of 10% to 20%.

Unacceptable return conditions

1. Any products that have not been purchased: Zerelux.com

2. If the original product, accessories, instructions, cables, and all accompanying items of the original product are lost or damaged,

3. The product has obvious physical damage or obvious signs of user abuse.